---
title: "Global service outage"
description: "Resolved · affects Application, API, Serverless workers, Docs · Nov 18, 2025"
base_url: "https://status.smplrspace.com"
canonical: "https://status.smplrspace.com/events/report/889"
homepage_url: "https://www.smplrspace.com"
contact_url: "https://www.smplrspace.com/contact-us"
---

# Global service outage

[Status](/.md) › [Events](/events.md) › Global service outage

Nov 18, 2025 · 8 months ago · affects: Application, API, Serverless workers, Docs · 3 hours

## Updates

### + Resolved — Nov 18, 2:45 PM

The situation appears to be resolved. Here is the [update from Cloudflare](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7):
> "A fix has been implemented and we believe the incident is now resolved. We are continuing to monitor for errors to ensure all services are back to normal."

Here is our [post-mortem](https://clicks.smplrspace.com/o1d7x9c1x8/).

### x Monitoring — Nov 18, 12:55 PM

We continue to monitor the situation. The system is still experiencing intermittent status.

### x Monitoring — Nov 18, 12:27 PM

System status is intermittent. Most likely due to Cloudflare trying to recover. We'll keep monitoring. Below is the [update from Cloudflare](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7):
> "We are seeing services recover, but customers may continue to observe higher-than-normal error rates as we continue remediation efforts."

### x Monitoring — Nov 18, 12:14 PM

All services seem to be back. Although we are not sure yet what has happened, since [Cloudflare's incident report](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7) has not been updated.

### x Identified — Nov 18, 11:53 AM

We’re currently experiencing a global service outage because our infrastructure provider is having technical issues. This is affecting our ability to deliver the app as usual. We’re closely monitoring the situation and will restore service as soon as our provider resolves the issue. Thank you for your patience and understanding. You can also follow the situation directly on [Cloudflare's incident report](https://www.cloudflarestatus.com/incidents/8gmgl950y3h7).

### x Investigating — Nov 18, 11:45 AM

There is a global outage affecting all users at this time. Our app, APIs, documentation are all currently not accessible. We are investigating and will provide updates about the situation here as soon as we have some.

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