---
title: "[Degraded service] Some viewers fail to load"
description: "Resolved · affects Application · Jul 7, 2026"
base_url: "https://status.smplrspace.com"
canonical: "https://status.smplrspace.com/events/report/2393"
homepage_url: "https://www.smplrspace.com"
contact_url: "https://www.smplrspace.com/contact-us"
---

# [Degraded service] Some viewers fail to load

[Status](/.md) › [Events](/events.md) › \[Degraded service\] Some viewers fail to load

Jul 7, 2026 · 10 days ago · affects: Application · 1 hour

## Updates

### + Resolved — Jul 7, 2:42 PM

affects: Application (operational)

The fix has been rolled out. Changelog at https://changelog.smplrspace.com/v2-57-1.

### x Identified — Jul 7, 1:50 PM

affects: Application (partial outage)

We identified a regression in v2.57.0 specific to viewers using `preview: true` mode and an automated data layer management when `onReady` is called. A fix is being prepared.

### x Investigating — Jul 7, 1:13 PM

affects: Application (partial outage)

We have received a report that some client spaces are failing to load. We are investigating.

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